FAQs

Yes. Our website shows only part of the products available through our international supply network. We can assist with current, hard-to-find and discontinued PLCs, DCS modules, HMIs, drives, industrial communication products, instrumentation and other automation parts.

Send us the complete original part number, manufacturer, quantity and photographs of the product or nameplate. For replacement research, also provide the hardware or firmware revision, voltage, configuration, application and related system information. We can research possible successor or alternative models, but final compatibility must be checked against the manufacturer’s current documentation and your equipment requirements before ordering.

WINISC supplies products identified by their original manufacturer and part number through our international supply network. Unless our quotation states otherwise, products are supplied as new. We check the received part number, quantity, visible condition and packaging, and perform appropriate inspection or testing where applicable to the product and order.

Original packaging, seals, labels and documentation may vary by manufacturer, production date and sourcing channel. Any known open-box, surplus, refurbished, repaired, used or non-original-packaging condition will be stated in the quotation. If unopened factory-sealed packaging, a particular hardware or firmware revision, factory traceability, a certificate of conformity, a specific country of origin or manufacturer-authorised distribution is mandatory, tell us before ordering so that we can confirm availability.

Manufacturer names, trademarks, images and part numbers are used only to identify products. Unless expressly confirmed in writing, they do not mean that WINISC is affiliated with, endorsed by or an authorised distributor of a particular manufacturer.

Review the quotation and send us your purchase order or follow the payment instructions provided. Before payment, check the complete part number, revision, quantity, product condition, price, currency, lead time, shipping basis and delivery address. An order is accepted when WINISC confirms it in writing.

Available payment methods may include bank or wire transfer, PayPal, Visa, credit or debit card and XTransfer. Depending on the payment method and transaction, supported currencies may include USD, EUR, GBP, HKD, JPY, CNH, CAD, SGD, AUD, NZD, MXN, PHP, IDR, THB, MYR, AED, PLN, TRY, NGN and ILS. The accepted method and currency will be confirmed on your quotation or invoice.

Use only payment details shown on an authentic WINISC quotation or invoice. If you receive an unexpected request to change bank details, do not transfer funds until you have verified the change by calling our published number, +65 3158 6788. WINISC will not ask you to send payment to an unrelated personal account.

In-stock products normally dispatch from one of our warehouses within 24 hours after cleared payment and completion of any required compliance checks. Weekends, public holidays, order quantity, inspection, special packaging and export documentation may affect dispatch. For non-stock products, the estimated lead time will be stated on the quotation. If your requirement is urgent, tell us before ordering so that we can check the fastest available service.

We commonly ship with DHL, FedEx, UPS and TNT, or another reputable carrier suitable for the route and product. Available services, estimated transit time and freight cost are shown on the quotation. In many cases, we can also ship using your company’s approved carrier account or nominated freight forwarder if you provide the account number, service level and collection instructions before payment.

After dispatch, we normally send a shipment notification containing the carrier, tracking number and tracking link. Tracking events are managed by the carrier and may take several hours to appear. More information is available in our Shipping Methods.

Import duties, VAT or GST, customs brokerage, permits and other destination-country charges are not included unless the quotation expressly says otherwise. The recipient is normally responsible for providing importer and tax information, obtaining required licences and paying destination charges. The applicable shipping basis or Incoterm will be stated in the quotation or order confirmation.

Insurance may be available at additional cost depending on the carrier, destination and goods. If you require full-value cargo insurance, request it before approving the quotation. Standard carrier liability can be limited and may not equal the invoice value. Customs clearance and carrier delivery times are estimates, so customs inspection, weather, remote-area service or other events outside our control may cause delays.

Inspect the number of parcels and outer packaging when the shipment arrives. Where possible, record visible damage or missing parcels on the carrier’s delivery record. Take clear photographs of the outer box, shipping label, internal packaging and product, and keep all packaging and documents until the issue is resolved.

Contact info@winisc-chain.com as soon as possible, preferably within 48 hours, and provide the WINISC order or invoice number, part number, quantity affected, tracking number, photographs and a description of the issue. Prompt notice helps us preserve the evidence required for a carrier claim. If tracking has stopped updating, send us the order number so that we can assist with a carrier enquiry.

Unless the quotation states otherwise, products supplied by WINISC include a 12-month return-to-base warranty from the date of delivery. The warranty covers a verified product defect arising under normal use. After inspection, the available remedy may be repair, replacement with the same or an equivalent product, or refund of the price paid for the defective item.

The warranty does not normally cover incorrect installation or wiring, accident, misuse, contamination, unsuitable environmental conditions, improper storage, unauthorised repair or modification, power disturbance, normal wear, or compatibility issues that were not confirmed by us in writing. Customers should back up programs, parameters and data before returning equipment.

To make a claim, email info@winisc-chain.com with the order or invoice number, part number, serial number where applicable, fault description, photographs and any test results. Do not return a product until our team has reviewed the request and issued Return Material Authorisation (“RMA”) instructions.

You may request an eligible return within 30 days of delivery where the product was faulty when received, damaged in transit or supplied incorrectly. Products must be returned in the condition received, with their original packaging, labels, accessories and documentation. Change-of-mind returns are not automatically accepted.

Software, activated licences, specially manufactured or configured products, and products damaged through incorrect installation, storage or handling are not normally returnable. Return freight responsibility depends on the reason for return and the applicable quotation. Unauthorised returns may be refused.

If you need to change or cancel an order, contact us immediately. An accepted order can be changed or cancelled only with written approval, and cancellation may not be possible for specially sourced, configured, licensed, made-to-order or already dispatched products. Supplier charges, freight, bank fees or other costs already incurred may apply. Full details are provided in our Terms and Conditions.

We use personal data to respond to enquiries, prepare quotations, process orders and payments, arrange delivery, provide support, prevent fraud and comply with legal requirements. We do not sell personal data. Details about cookies, third-party service providers, international transfers, retention and privacy rights are available in our Privacy Policy.

You can contact WINISC using the details below:

• Company: WINISC PTE. LTD.
• Office: 112 Robinson Road, #03-01, Robinson 112, Singapore 068902
• Email: info@winisc-chain.com
• Telephone: +65 3158 6788
• Business hours: Monday to Friday, 9:00 a.m. to 6:30 p.m. Singapore time, excluding public holidays

For the fastest quotation, send us the manufacturer, complete part number, quantity, destination country and required delivery date.