WINISC PTE. LTD. (“WINISC”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain and protect personal data when you visit www.winisc-chain.com, request a quotation, communicate with us or purchase products and services.

This Policy is intended to support our obligations under Singapore’s Personal Data Protection Act 2012 (“PDPA”) and other privacy laws that apply to a particular interaction. “Personal data” means information about an identifiable individual.

1. Who is responsible for your personal data?

WINISC PTE. LTD. is responsible for personal data collected through this Website and our sales activities. Privacy enquiries, access or correction requests, and withdrawal of consent may be directed to our data-protection contact:

  • Email: info@winisc-chain.com — please use the subject “Privacy Request”
  • Postal address: 112 Robinson Road, #03-01, Robinson 112, Singapore 068902
  • Telephone: +65 3158 6788

2. Personal data we collect

Depending on how you interact with us, we may collect:

  • Identity and contact data: name, job title, company, business address, email address, telephone number and country.
  • Quotation and order data: requested part numbers, quantities, technical requirements, purchase orders, billing and delivery details, end-user or end-use information where required, and related correspondence.
  • Transaction data: invoices, payment status, currency, bank-transfer references and limited payment information. Card and wallet payments may be processed directly by third-party payment providers; we do not intend to store complete payment-card numbers.
  • Support and warranty data: equipment serial numbers, fault descriptions, photographs, test results, return records and service communications.
  • Marketing preferences: newsletter subscription, consent status, areas of interest and unsubscribe requests.
  • Technical and usage data: IP address, browser and device type, operating system, referring page, pages viewed, approximate location, date and time of access, cookie identifiers and Website interaction data.
  • Compliance data: information reasonably required for fraud prevention, sanctions screening, export control, customs, tax or other legal requirements.

Please do not submit passwords, national identification numbers, payment-card details or other sensitive personal data through a general enquiry form unless we specifically request them through an appropriate secure channel.

3. How we collect personal data

We collect personal data:

  • directly from you when you submit a form, subscribe, email, call, request a quote, place an order or request support;
  • from your employer, colleague, purchasing agent, freight forwarder or other representative;
  • automatically through cookies, server logs and similar technologies when you use the Website;
  • from payment providers, logistics providers, suppliers and business partners involved in a transaction; and
  • from lawful public or commercial sources where necessary for business verification and compliance checks.

If you provide personal data about another person, you confirm that you are authorised to provide it and have informed that person of the relevant purposes in this Policy.

4. How we use personal data

We may collect, use and disclose personal data for the following purposes:

  • responding to enquiries and preparing quotations;
  • confirming product specifications, availability, price and delivery;
  • processing payments, orders, shipments, customs documents, invoices, returns and warranty claims;
  • communicating order status, tracking details, service notices and changes to our terms;
  • providing customer support and maintaining business records;
  • operating, securing, troubleshooting and improving the Website and our services;
  • analysing Website use and measuring marketing performance;
  • sending product updates or marketing communications where you have consented or where otherwise permitted by law;
  • preventing fraud, misuse, cybersecurity incidents and payment disputes;
  • conducting supplier, customer, sanctions, export-control and other compliance checks;
  • establishing, exercising or defending legal claims; and
  • complying with accounting, tax, customs, regulatory and legal obligations.

Where applicable law requires a legal basis, we rely on consent, steps requested before entering a contract, performance of a contract, compliance with legal obligations, and our legitimate interests in operating and protecting a responsible international distribution business. Where we rely on legitimate interests, we consider the impact on the individual.

5. Marketing communications

We may send newsletters and relevant product or service information where you have subscribed, consented or where applicable law otherwise permits. You can unsubscribe at any time using the link in a marketing email or by emailing info@winisc-chain.com. Unsubscribing from marketing does not stop operational communications about quotations, orders, delivery, security, warranty or legal matters.

6. Cookies and similar technologies

Cookies are small files stored on your device. We may use:

  • Strictly necessary cookies to operate forms, security features, preferences and core Website functions;
  • Analytics cookies to understand Website traffic, page performance and how visitors use the Website; and
  • Marketing cookies to measure campaigns and, where enabled, provide more relevant advertising.

Where required, optional cookies are used only after your consent. You can manage cookies through the Website’s cookie settings, where available, and through your browser. Blocking cookies may affect some functions. Cookie providers, purposes and durations should be displayed in the Website’s cookie-management tool.

7. When we disclose personal data

We do not sell personal data. We may disclose data only as reasonably necessary to:

  • our employees and authorised representatives;
  • manufacturers, suppliers and sourcing partners assisting with a quotation or order;
  • couriers, freight forwarders, warehouse operators, customs brokers and insurers;
  • banks, payment processors and fraud-prevention providers;
  • Website hosting, IT, cybersecurity, analytics, CRM, email and professional-service providers;
  • auditors, legal advisers, insurers, courts, regulators and law-enforcement authorities where required or appropriate; and
  • a prospective purchaser or successor in connection with a merger, restructuring or transfer of all or part of our business, subject to appropriate confidentiality and data-protection measures.

Service providers are authorised to process personal data only for the relevant service and are expected to apply appropriate confidentiality and security safeguards.

8. International transfers

WINISC serves customers internationally, and our suppliers, service providers and logistics partners may be located outside Singapore or your country. Where personal data is transferred internationally, we take reasonable steps required by applicable law to ensure that it receives a standard of protection comparable to that required under the PDPA, or use another lawful transfer mechanism.

9. Data retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Policy, including customer service, warranty, accounting, tax, customs, compliance, dispute resolution and legal recordkeeping. Retention periods vary by record type and applicable law. When data is no longer required, we take reasonable steps to delete, anonymise or securely dispose of it.

10. Data security

We use reasonable administrative, technical and physical safeguards designed to prevent unauthorised access, collection, use, disclosure, alteration, loss or destruction. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

If we become aware of a personal-data breach, we will assess it and make notifications to affected individuals and authorities where required by applicable law.

11. Your choices and rights

Subject to applicable law and relevant exceptions, you may:

  • request access to personal data that we hold about you and information about how it has been used or disclosed;
  • request correction of inaccurate or incomplete personal data;
  • withdraw consent to future collection, use or disclosure, with reasonable notice;
  • unsubscribe from direct marketing;
  • object to or request restriction of certain processing;
  • request deletion where the law provides that right; or
  • request a portable copy of certain data where applicable.

Withdrawal of consent does not affect processing already carried out lawfully and may prevent us from continuing a requested service. We may verify your identity before acting on a request. To submit a request, email info@winisc-chain.com with the subject “Privacy Request”. We will respond within the period required by applicable law.

12. Third-party websites

The Website may link to manufacturer, carrier, payment or other third-party websites. Their privacy practices are governed by their own policies, and WINISC is not responsible for websites that we do not control.

13. Children

Our Website and industrial products are intended for business users and are not directed to children. We do not knowingly collect personal data from children. If you believe that a child has provided data to us, please contact us so that we can review and delete it where appropriate.

14. Changes to this Privacy Policy

We may update this Policy to reflect changes in law, technology or our operations. The current version and “Last updated” date will be published on this page. Where a change materially affects how we use personal data, we will provide additional notice where required.

15. Contact and complaints

Please contact us first if you have a privacy question or concern:

You may also raise a complaint with the relevant data-protection authority where applicable.

Last updated: 16 July 2026